Refund policy

We want you to be happy. If you're not completely satisfied, most merchandise may be returned within 14 days of purchase for a refund or store credit. Canvases must be in new, unstitched condition, and threads and accessories must be unopened and in their original packaging. Proof of purchase is required.

The following items are not eligible for return:

• Cut or wound fibers
• Finishing services
• Special orders
• Gift cards
• Items marked as final sale

If you have any questions about a return or would like to request an exchange or refund please email shelby@shopthesecretstitchery.com.